Refund policy

At Cottone & Co, we take pride in the quality and presentation of every floral arrangement. Due to the perishable nature of our products, we maintain the following policy:

• Quality Concerns: If there is any issue with your arrangement, you must contact us within 24 hours of delivery to report the concern.
• Notification Method: All concerns must be reported by phone or direct communication to ensure timely resolution.
• Resolution: Upon review, we will determine an appropriate resolution, which may include a replacement, partial refund, or store credit at our discretion.
• Non-Returnable Items: Floral arrangements and perishable goods are not eligible for physical return.
• Incorrect Delivery Information: We are not responsible for issues resulting from incorrect or incomplete delivery details provided at checkout.

By completing a purchase, you agree to this policy.

For assistance, please contact us directly so we can promptly address your concerns.